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Frequently asked questions
Check out our frequently asked questions
To begin your online order, follow these steps:
- Register online and create a free account.
- Log in with your email address and password.
- Complete your order. Click here to Sign Up.
You have several ordering options on our website:
- If you have print-ready files, you can upload them or send them via mail and request a proof.
- If you need to design your files, utilize our free designer tools and receive an instant online proof.
- We also offer Design Services for those seeking assistance from a graphic design specialist.
- Complete your order. Click here to Sign Up.
Please note that the shipping time frame listed for your order is separate from the production time frame. To estimate your delivery more accurately, add the “production time” and “ship time” of your order. All production time is counted in business days.
Production time starts once your order is approved, paid, and processed. If processed by 9 am PT (12 pm ET), production begins that day; if processed after this time, production starts the following day. Any file or payment issues may cause delays. The day after your order ships is considered the first day of shipping.
- Complete your order. Click here to Sign Up.
If you receive a product that doesn’t meet your satisfaction and wish to file a complaint, follow these steps:
- Log in to your account.
- Go to “My Orders.”
- Click on the order number.
- Select “Create a New Issue.”
- Choose the issue type.
- In the message box, describe the issue and upload necessary photos. Click “Submit.”
This initiates an order issue within the department responsible for addressing order problems. They will contact you within 1-2 business days to review the files, investigate the issue, and work on a resolution.
Shipping discounts are available for orders with multiple items of the same product when the same options are selected (size, quantity, color, etc.). The discount is applied automatically at checkout. Note that not all products or sizes qualify, and it can’t be combined with coupons or other offers.
If you spot an error in your uploaded file shortly after placing an order, contact us immediately at 1 +91 7019956576 and email us at info@printsoon.in. Timing is crucial, as your order may proceed to print before changes can be made.
Log in to your account and select “Receive Promotions” to ensure you receive our promotional emails.
For first-time retail customers or first-time order issues with a subtotal up to $100, we offer a 100% satisfaction guarantee. If eligible, you must notify Printsoon within six business days of receiving the product and return it for a one-time full refund of the printing cost, excluding shipping expenses. All other sales are final unless Printsoon cancels the order.
To place an order online, register, create an account, and log in. Follow the prompts to complete your order. Click here to Sign Up
Printsoon does not print adult content, copyrighted material, discriminatory material, FDA material, or money.
Avoid copying and pasting images from websites, as they often have low resolution and may contain copyrighted material. For high-quality printing, use original, high-resolution images.
Limit the use of blues and reds, as they can be challenging to match. Dark and heavy colors may not print well on uncoated stock. Avoid borders, which may appear uneven due to cutting shifts.
While a 100% color match isn’t guaranteed, we strive for an 85% match to industry standards. Some color shift is possible.
We do not print from PANTONE® colors. You must provide the correct CMYK color codes.
Uploaded files should not include template guidelines to avoid them printing on your design.
Overprinting occurs when multiple colors are used to create a third color instead of removing the underlying layers.
Ensure overprint preview is enabled in Adobe Acrobat settings to accurately view spot colors and transparency blending effects in your files.
- Blue: Safety line, keep content within this area.
- Pink: Trim line, where the product is trimmed.
- Black: Bleed line, extend background and elements to this line to prevent white edges.
Borders are not recommended due to potential cutting shifts, which can cause uneven border appearance on the final product.
You can easily access pricing information for all our products, quantities, and paper stocks directly on our website. Just navigate to the specific product’s order page and select your desired print options to see the pricing based on your specifications.
The initial proof for each order is complimentary and included in the printing price. However, if you need to replace files after the initial proof has been sent, additional charges of up to $30 per file replacement may apply. The exact reprocessing fee depends on the type and complexity of the product.
Our pricing is subject to change at any time. We constantly update our prices to stay competitive and reflect industry changes, including factors such as inflation, labor costs, material shortages, and more. Our commitment is to offer our customers the best possible pricing.
We accept a variety of payment methods, including Visa, Mastercard, Discover, American Express, and checks. Please note that we do not accept checks from first-time customers.
Your credit card will be charged once your order has been approved. You will see the status transition from “Unpaid” to “Paid” after approval.
The billing status displays as “Unpaid” because we only charge your credit card after the order has been approved.
For new customers without an order history with us, and for orders exceeding $600, we require a credit card authorization form to be filled out. This form, along with a legible copy of the credit card and a valid photo ID (such as a driver’s license), is needed for security purposes to prevent fraudulent activities.
Requesting a copy of your credit card is a security measure to ensure that the cardholder matches the individual being charged. This helps prevent fraudulent activities and ensures the safety of all parties involved.
Credit card declines can occur due to various reasons, such as typographical errors, insufficient funds, or incorrect expiration dates. If your credit card is declined, you will receive an email notification. We recommend contacting our billing department or your credit card provider for further assistance.
You can find receipts for your purchases on our website. Simply go to your account and navigate to “My Orders.” Select the order for which you’d like a receipt, scroll down to the bottom of the page, and click “Print Invoice.” If you need additional transaction information, feel free to contact us.
If your order qualifies for a refund, refunds are typically issued within 2-3 business days, depending on your banking institution.
We offer a 100% satisfaction guarantee for first-time retail customers or first-time issues with orders on Printsoon.com or the Printsoon mobile application. If you meet the criteria and are dissatisfied with the finished printed product, you can request a one-time, full refund of the printing cost within six (6) business days after receiving the order. Please note that you are responsible for any shipping expenses associated with the return. For other cases, all sales are considered final, and we do not provide refunds or credit unless we cancel the order in our sole discretion.
The choice of shipping carrier is determined based on factors such as the destination zip code, the type of product, and the product’s weight. You’ll receive information about the shipping carrier and tracking once it’s available. Make sure to provide a valid shipping address for accurate shipping calculations.
Shipping time is distinct from production time and commences after the production of your order is complete. It represents the duration it takes for the chosen shipping carrier to deliver your package once it’s been printed. The shipping time depends on the destination and shipping method you select.
We ship your order after payment is finalized and the production process is complete. You will receive an email notification when your order is shipped, including tracking information for you to monitor the delivery progress.
If you need to change your delivery address, please contact our customer service via email at info@Printsoon.com. We will check the production status to determine if the address can be updated. In the email, include your order number in the subject line and provide the new delivery address in the email body. Please make sure the order has not been shipped before making this request. Note that changing the address may result in additional shipping fees.
If a package cannot be delivered due to an incorrect shipping address provided by the customer, Printsoon will reship the package to the correct address, and an additional shipping fee will be charged for the reshipment.
We do not currently offer boxes for sale.
While we maintain the quality and thickness of our paper stocks, certain stocks may appear slightly different due to factors beyond our control, such as variations in manufacturers and material shortages. We recommend staying up-to-date by ordering a new sample kit every 3-4 months to familiarize yourself with our current products and paper stocks.
While we cannot guarantee a 100% color match, we do assure an 85% color match to industry standards due to our printing methods. For a more accurate color representation, we recommend converting the colors in your file to CMYK mode. It’s important to note that the responsibility for color choices in your design lies with you. If you believe your order was misprinted, you can create an order issue via your My Account dashboard for further assistance.
We allow customers up to three attempts to submit orders correctly. Orders with files displaying low resolution or incorrect file formats will be canceled after the second unsuccessful attempt. Order cancellation prevents any confusion and ensures the correct files are printed. In such cases, we request you to place a new order.
Receiving an email about file corruption can be due to internet connectivity issues or glitches during the upload process. We recommend attempting to upload your files again or trying a different web browser.
We do not make corrections or alterations to your files. As stated on our website, we print from your “print-ready” files. Since we are a printing company, we do not assist in designing your files unless your order specifically involves Design Services. Making changes to regular orders can inadvertently introduce alterations that may not align with your expectations, potentially impacting the final product’s quality.
If your package arrives damaged, please retain the damaged package for up to 5 business